A closer look at our services
24/7 support for guests and property owners.
First and foremost, the company’s primary goal is to provide peace of mind for it's clients.
Since, in most cases, the property owner does not reside in Crete, the management company takes full responsibility for all aspects related to property management, ensuring prompt, professional, and transparent service to its clients.
Guests staying at a client’s property will benefit from the availability of company staff for any issues or questions that may arise during their stay.
The service provided by the management team will be courteous, professional, and efficient, ensuring a pleasant and worry-free experience. Guests will receive the personal phone number of the representative assigned to them, who will be available 24/7.
Check-in and check-out guests.
At the heart of our approach lies a deep commitment to safeguarding the value of our clients properties while delivering an exceptional guest experience.
We begin by carefully screening all potential guests to ensure that only respectful and responsible visitors are welcomed—without compromising the property’s profitability.
To enhance visibility and desirability, we proactively collect and promote positive reviews, strategically showcasing them to the right audiences and maximizing exposure.
Once a reservation is confirmed, our team takes full control of guest coordination. We independently manage the entire check-in and check-out process, eliminating the need for client involvement. Of course, we remain flexible and will accommodate any special requests from our clients.
Before the guest’s arrival, we prepare the property meticulously, ensuring it is spotless and welcoming. Upon check-in, each guest is greeted personally with a warm welcome that includes a complimentary bottle of wine and a selection of fine chocolates—an elegant gesture provided by the property owner and arranged by our team.
Each guest receives a personalized orientation, including a comprehensive explanation of the property’s features, how to operate appliances, and a detailed overview of the services available to them. We also provide tailored recommendations for nearby attractions—from stunning beaches and archaeological sites to local restaurants and exciting activities—helping guests make the most of their stay.
Throughout their visit, guests enjoy 24/7 access to a dedicated representative, who remains available for any question, request, or concern. Our team is committed to courteous, efficient, and professional service, ensuring every guest feels supported and relaxed.
Upon departure, we oversee a smooth check-out and ensure the property is returned to pristine condition—ready to welcome the next guests with the same level of excellence and care.
Marketing, Photography and advertising the property
Our company specializes in marketing vacation properties to carefully targeted audiences, with a personalized approach tailored to each home by taking photos that show the property at its best. We prioritize guest quality by thoughtfully screening potential visitors, ensuring the property remains protected while maintaining strong profitability.
Through a strategic presence on leading platforms and social media, we present each property in the most appealing and professional light. Special attention is given to highlighting the unique character and surroundings of the home, helping it stand out in a competitive market.
We continuously manage and adjust pricing based on seasonality and market trends to ensure each property remains attractive and competitive. Positive guest experiences and reviews are also actively promoted, further enhancing the property’s reputation and visibility.
Monthly income and expense report
Lavender Property Management provides its clients with clear and transparent monthly reporting. Each month, the company prepares a detailed occupancy log, including guest arrival dates, rental duration, full guest information, payment method, rental platform, and business registration details when applicable.
In addition, a comprehensive financial report is issued at the end of each month, outlining all income generated from the property and any related maintenance or operational expenses. This structured reporting ensures that clients have full visibility into the performance of their investment and can make informed decisions with confidence and peace of mind.
setup, maintenance and cleaning
The property will undergo a thorough internal and external cleaning before and after each guest's stay, carried out by a professional staff member from the property management company or their appointed representative.
Bedding and towels will be laundered at a nearby professional laundry service and arranged meticulously before the guests' arrival.
Prior to each guest's check-in, the property will meet the high standards set by the management company. also, we can help you with all the necessary maintenance & repair works, to make your property more suitable for short term rental.
